Refund policy

🔄 Beldoca Returns & Refund Policy

This policy outlines the conditions for returns and exchanges of our luxury pet essentials purchased from Beldoca. We are committed to ensuring a fair, clear, and professional process.

 

1. Our 14-Day Return Window

We want you and your pet to be completely happy with your purchase. If you need to return an item, we offer a strict 14-day window based on the date you received the item.

  • To be eligible for a return, your request must be initiated within 14 calendar days of the confirmed delivery date.

 

2. Condition for Returns: New & Unused

To maintain the integrity of our luxury brand and protect our customers, all returned items must meet the following strict criteria:

  • The item must be unused, unwashed, and in the same pristine, new condition that you received it.

  • The item must be in its original packaging, with all tags, labels, and hygiene seals still attached.

  • Important Inspection Note: If, upon inspection, we determine that the apparel has been worn (e.g., traces of fur, wear, or washing), the jewelry has been used, or the item is no longer in its original new condition, we reserve the right to refuse the refund.

 

3. Reporting Damaged or Defective Items: Our Guarantee

In the unlikely event that your order arrives damaged or defective, we guarantee a swift, hassle-free resolution:

  • You must contact us within 14 calendar days of receiving your order to report the damage.

  • Please provide clear photographs of the damage, the packaging, and proof of purchase.

  • The Beldoca Guarantee: Once the photographic evidence of the damage is received and confirmed, we guarantee your refund will be processed within 30 calendar days—without further discussion. We prioritize your peace of mind.

 

4. ❌ Non-Returnable Items (Final Sale)

To protect the integrity of our inventory and for hygiene reasons, the following items are final sale and cannot be returned or exchanged:

  • Pet Wellness & Nutrition Items: Pet Foods, Supplements, and Medicated Items (Due to health and safety regulations).

  • Grooming Supplies: Items such as used shampoos, brushes, or combs.

  • Intimate Wear & Bedding: Items that come into direct contact with the pet that cannot be resold due to hygiene reasons (e.g., used blankets or beds).

  • Personalized/Customized Items: Products made specifically for your order.

  • Final Sale & Clearance Items: Items clearly marked as 'Final Sale' or 'Clearance' where no refunds are offered.

 

5. Refunds

Once your return (for non-damaged items) is received and inspected by our quality control team, we will notify you of the approval or rejection of your refund.

  • For Approved Returns (Non-Damaged): If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

  • For Approved Damaged Items (Photo Evidence): Refunds are processed within 30 calendar days from the date the damage evidence is confirmed.

  • Shipping costs are non-refundable. The cost of return shipping is the responsibility of the customer.

 

6. Initiating a Return

To begin a return, please contact our support team at [Your Support Email Address] with your Order Number and the reason for the return. We will then provide you with instructions on how and where to send your package.